Italian language school · Unicollege group since 1975 · 1,500 students/year
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Accademia di Italiano
CIAO HELLO

Terms and Conditions

Last updated: September 11, 2026

These Terms and Conditions (the "Terms") govern enrollment, fees, payment, attendance and use of the services provided by Adiuva S.r.l., operating under the brand Accademia di Italiano. Enrollment in any course implies full acceptance of these Terms.

1. Service provider

Adiuva S.r.l. - Via Durini, 7 - 20122 Milan, Italy
Email: info@accademiaditaliano.it

2. Courses and formats

We offer Standard group courses (4 lessons per day with a teacher) and Light group courses (2 lessons per day with a teacher plus 2 lessons of individual study at the school, guided by the teacher and with materials provided by the teacher). Both qualify for a study visa application. All levels are available, from A1 to C2.

In person and online. The group course is held in person in Milan and, starting from October 2026, in Florence; in Turin and Mantua the group course takes place online (as in Florence before October 2026). Individual lessons and full immersion courses are always in person, at all locations.

3. Enrollment

Enrollment is completed by filling in the online enrollment form and paying the amount due. At the time of enrollment we confirm in writing (Course Confirmation) the course, duration, dates and total costs.

Minimum age. The minimum age to enroll in our courses is 18.

Activation of group courses. Group courses are activated once a minimum number of 4 students of the same level is reached. Where the minimum number is not reached, the school reserves the right to merge groups, to propose an alternative (including individual lessons of a value equivalent to the amount paid) or to cancel the course and refund the amount received.

Enrollment is personal. The conditions for transferring it to another student are set out in section 6.

4. Fees and payment

  • Course fee: based on the chosen duration, according to the price list published on the website.
  • Enrollment fee: EUR 80 (in-person courses) or EUR 40 (online courses), one-time, valid for 12 months.
  • Visa documents - only for non-EU citizens staying more than 90 days who request them: preparation EUR 90 + shipping EUR 90. They include the Certificate of Enrollment.
  • Accommodation (if requested): reservation fee EUR 40 (one-time) plus the first 4 weeks of accommodation, paid to the school; subsequent amounts are settled after arrival. Indicative rates: host family from EUR 215/week (bed and breakfast EUR 240, half board EUR 335), shared apartment EUR 215/week; on-campus residence and studio apartment on quotation.
  • Airport transfer service to and from the airport (if requested): quoted at the time of booking.

What the enrollment fee includes. The enrollment fee includes insurance cover during school activities, both on and off the premises; the entry test, the intermediate tests and the end-of-course test; the non-commercial teaching material produced by the school; the end-of-course certificate; the use of the school's equipment, including the computers available to students; internet access through the internal WiFi network.

When payment is due.

  • Courses with a study visa application: the whole course must be paid in advance. The enrollment documents needed for the visa application are issued only after full payment of the course, of the enrollment fee and of the other services booked (first 4 weeks of accommodation and reservation fee, transfer to and from the airport, preparation and shipping of the documents).
  • Group courses without a visa application, enrollment made more than 2 weeks before the start: on enrollment, 25% of the tuition cost, the enrollment fee and, if requested, the first 4 weeks of accommodation with the related reservation fee and the transfer service must be paid. The 75% balance must be paid no later than 2 weeks before the course starts.
  • Group courses without a visa application, enrollment made less than 2 weeks before the start: the full amount must be paid on enrollment.
  • Individual lessons: the full amount must be paid in advance.

Payment methods. Payments can be made through Flywire, by bank transfer (the bank details are given in the enrollment confirmation) or directly at the school by credit card, debit card, bank card or in cash within the limits set by law. In the case of a bank transfer, a copy of the transfer receipt must be sent to info@accademiaditaliano.it, stating the student's name and the details of the course and of the services booked. All bank charges and commissions are borne by the student.

5. Cancellations and refunds

Refunds follow two different rules depending on the reason: cancellation of the course by the student and denial of the study visa.

Cancellation of the course. Cancellations must be notified to the school by email. The amount refunded depends on how far ahead of the course start the notice arrives:

  • Cancellation 30+ days before the start: refund of the course fee (the EUR 80 enrollment fee is retained).
  • Cancellation 15-29 days before: 50% refund of the course fee.
  • Cancellation less than 15 days before: no refund.
  • Withdrawal after the course has started: no refund for weeks started or remaining.

No refund is due if the student reduces or changes attendance on a course for which a study visa has been obtained, if the student starts the course or a lesson late, is absent or withdraws.

Denial of the study visa. If the visa applied for in order to attend one of our courses is denied, the course fee is refunded upon presentation of the official consulate rejection letter. In this case a fixed administrative charge of EUR 300 is withheld, in addition to costs already incurred: enrollment fee (EUR 80), visa document preparation and shipping (EUR 90 + EUR 90) and accommodation reservation fee (EUR 40).

6. Course changes and transfer of enrollment

  • The type of course booked may be changed only with the consent of Accademia di Italiano and on payment of EUR 100 in administrative costs. Under no circumstances does a course change give any right to a refund.
  • A group course cannot be converted into individual lessons.
  • Enrollment is personal. It may be transferred to another student only with the consent of Accademia di Italiano and on payment of EUR 200 in administrative costs.

7. Cancelling individual lessons

An individual lesson cancelled with at least 24 hours notice on weekdays, or with at least 1 working day notice for Saturday and Sunday lessons, is not counted. The number of cancellations may not exceed 20% of the lessons booked.

8. Accommodation

Accommodation arranged by the school (host family, shared apartment, on-campus residence, studio apartment, hotel) is subject to availability and is offered only for the duration of the course and at the student's request. The on-campus residence is available in Florence and Mantua. The school acts solely as an intermediary with the owners of the accommodation and is not liable towards them or towards the students.

  • Accommodation is available from Sunday to Saturday. Through the school it is possible to book from a minimum of 1 to a maximum of 4 weeks, depending on the type requested. Any additional period must be booked at least 2 weeks before the expiry of the current period and paid directly to the owner of the accommodation.
  • The EUR 40 reservation fee is deducted from the payment of the first week of accommodation when the student arrives and takes up the accommodation. If the student withdraws after the booking has been confirmed, the fee is retained by the school and is not refunded.
  • Any change of accommodation, or request for a change, must be notified to the school with at least 2 weeks notice.
  • The booking is deemed confirmed when the school receives, at least 15 days before the course starts: for courses of up to 4 weeks, payment of the reservation fee and of the total cost of the accommodation; for courses longer than 4 weeks, payment of the reservation fee and of 4 weeks of accommodation.
  • The expected time of arrival at the accommodation must be notified to the school with at least 7 days notice.

9. Airport transfer service

Arrival details (airport, flight number, place of departure and time of arrival) must be notified to the school at the time of enrollment and in any case with at least 2 weeks notice.

10. Study visa

For stays longer than 90 days, non-EU citizens must apply for a National Study Visa (D Visa) at the competent Italian consulate. The school provides the necessary documentation (including the Certificate of Enrollment) to those who request it.

Attendance requirement. Italian law requires study to be the main activity during the stay in Italy: for this reason courses must occupy the student for at least 4 hours a day (20 hours a week, 80 hours a month), from Monday to Friday.

Payment and issue of the documents. Advance payment of the course is part, together with other elements such as the ownership and the balance of bank accounts, of the assessment of the student's financial capacity by the Italian consular authorities. For this reason the school issues the school enrollment documents only after receiving payment for the full value of the course.

Delivery of the documents. For security reasons the original documents are delivered directly to the student or to a person authorized by the student, or shipped by express air courier to the address in the country of origin. The cost of shipping is borne by the student.

Final decisions on the issue of the visa, the residence permit and entry into Italy rest exclusively with the Italian consulate and the competent authorities: the school cannot guarantee the outcome.

11. Attendance and conduct

Students are required to attend lessons regularly and to respect classmates, teachers, staff and premises. The school reserves the right to terminate enrollment without refund in cases of repeated absences, improper conduct or acts that endanger others.

12. Certificate of attendance

Students who complete at least 80% of scheduled lessons receive a certificate of attendance stating hours, level and dates. The certificate is not a CEFR certification: CILS, CELI or PLIDA certifications must be taken at the relevant certifying body.

13. Liability

The school is responsible solely for the direct provision of teaching services. It is not liable for personal injury, loss or damage to personal belongings on school premises or during extracurricular activities, except as required by Italian law. Students are advised to take out health and travel insurance.

14. Personal data

Personal data is processed in accordance with the Privacy Policy.

15. Governing law and jurisdiction

These Terms are governed by Italian law. Any disputes are subject to the exclusive jurisdiction of the Court of Milan.

16. Changes

These Terms may be updated from time to time. The version in force at the time of enrollment applies.